Full Time 4 weeks ago

Salary £30,000,00 - £32,000,00 /yearly

Contract type Permanent

Job type Full Time

Location Studio 14, Priory Court, Poulton, Gloucestershire, United Kingdom , GL7 5JB

Serve as the first point of contact for internal staff seeking technical assistance over the phone, email, or in person.
Provide 1st and 2nd line support to users, taking ownership of problems through to resolution whilst maintaining detailed logs of steps taken to resolve.
Diagnose and resolve hardware, Windows, Microsoft Office, printing, and software problems remotely and desk-side.
Manage and prioritise IT Service desk queries and calls.
Escalate unresolved issues to our outsourced IT providers when appropriate. Create, manage and troubleshoot Users within a hybrid Microsoft environment (Active Directory, Entra ID, Office 365) and other business systems.
Manage and maintain accurate records of IT assets, including devices, users, computers, groups, and access to resources. . Perform regular server environment and backup checks.
Conduct periodic system performance checks, applying improvements where necessary.
Managing spam filter and troubleshooting mail flow.
Create and maintain documentation of underlying processes, services, and systems.
Undertake tasks to ensure the smooth operation of the various IT systems, assist on project work and eventually take ownership of certain functions within the IT infrastructure.
Identify and suggest possible improvements to procedures.

Serve as the first point of contact for internal staff seeking technical assistance over the phone, email, or in person.
Provide 1st and 2nd line support to users, taking ownership of problems through to resolution whilst maintaining detailed logs of steps taken to resolve.
Diagnose and resolve hardware, Windows, Microsoft Office, printing, and software problems remotely and desk-side.
Manage and prioritise IT Service desk queries and calls.
Escalate unresolved issues to our outsourced IT providers when appropriate. Create, manage and troubleshoot Users within a hybrid Microsoft environment (Active Directory, Entra ID, Office 365) and other business systems.
Manage and maintain accurate records of IT assets, including devices, users, computers, groups, and access to resources. . Perform regular server environment and backup checks.
Conduct periodic system performance checks, applying improvements where necessary.
Managing spam filter and troubleshooting mail flow.
Create and maintain documentation of underlying processes, services, and systems.
Undertake tasks to ensure the smooth operation of the various IT systems, assist on project work and eventually take ownership of certain functions within the IT infrastructure.
Identify and suggest possible improvements to procedures.

Computer